Getting Started

HelpDesk installation
Quick HelpDesk configuration
License Installation
Grant Permissions to HelpDesk app
YouTube Channel
Community forum

Configuration guide

Email settings
Triggers
Web widget
Tab for Microsoft Teams
Customize widget forms
Customize ticket and contact forms
Customer service survey
Scheduling of tasks and reminders
SLA policy
Localization
Appearance settings
Color theme
Statuses customization
Reports customization
Ticket numbering customization
Upgrade HelpDesk
Uninstall HelpDesk

User guide

Home
Ticket management
Ticket search
Knowledge base
All tickets
Contacts
My contact
Reports
Canned responses
Ticket merging
Ticket splitting
SLA policies

General

Version history
Data protection and security
Data center location
Licensing details
Billing and subscription management
Support plans
Status page

Power Automate (Microsoft Flow) and Public API

Power Automate (Microsoft Flow) connector
Public REST API

How to

Notifications
Automations
SLA
Ticket management
Custom forms, charts and views
Advanced

Documentation › Advanced

Advanced

Create multiple HelpDesks for different departments and different mailboxes
Asset management
Track time spent to solve the ticket
Send SMS notifications from help desk with Power Automate (Microsoft Flow) and Twilio
Find the internal name of SharePoint column
Manage permissions for SharePoint HelpDesk